Inner Known (ABN: 42 663 815 674) is committed to protecting the privacy of individuals whose personal information we collect. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and apply GDPR-aligned principles for clients located outside Australia.
Inner Known ("Inner Known", "we", "our", "us") is an Australian-based leadership development and performance coaching consultancy.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. By accessing our Website or engaging our Services, you consent to this Privacy Policy.
Personal information refers to any information or opinion that identifies, or could reasonably identify, an individual. This includes information whether true or not, and recorded in any form.
Identity & Contact Data
Professional Information
Coaching & Sensitive Information (collected only with consent)
Note: Coaching notes are treated as highly confidential and stored securely.
Payment Information
Payment details are typically processed by secure third-party providers. We do not store full credit card details.
Technical and Usage Data
We collect information directly when you contact us via email or website forms, enquire about or engage our Services, execute a Client Service Agreement, participate in coaching or workshops, subscribe to newsletters, or connect via social media.
We may also collect information from your employer (where they have engaged Inner Known on your behalf), publicly available sources, and third-party service providers supporting our business.
We use your personal information for the following purposes:
If you participate in coaching funded by your employer, only high-level progress summaries may be shared. Individual coaching conversations remain confidential unless you consent otherwise.
Third parties that support our operations, including IT and cloud storage providers, CRM and booking systems, payment processors, and accountants. These parties may only use information for the purpose of supporting Inner Known's services.
We may disclose information if legally required, including complying with court orders, subpoenas, or government authorities.
If Inner Known undergoes a business transfer or restructuring, personal information may be disclosed as part of that process, subject to confidentiality protections.
Our Website uses cookies, pixels, and tracking tools (e.g., Google Analytics) to improve user experience and monitor performance.
Most browsers accept cookies by default. You can disable cookies in your browser settings, though this may affect website functionality.
We take reasonable steps to safeguard your information, including password-protected systems, encrypted cloud storage, restricted staff access, and secure handling of coaching notes. No data transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide Services, meet legal obligations, resolve disputes, and maintain business records. After this, information is securely destroyed or anonymised.
You may request access to the personal information we hold about you at any time. Requests will be handled within a reasonable timeframe.
If information about you is inaccurate, incomplete, or outdated, you may request correction and we will take reasonable steps to update it.
Inner Known operates globally and uses cloud-based systems that may store or process information overseas (e.g., email servers, CRM systems, scheduling tools).
By providing your information, you consent to overseas disclosure. We take reasonable steps to ensure overseas recipients comply with privacy obligations similar to the Australian Privacy Principles, but we cannot guarantee compliance by all international providers.
If you have questions, requests, or concerns about your privacy, please contact:
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au