Inner Known
Last Updated: 18 December 2025
1. Agreement to Terms
1.1 These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you”, “Client”, or “User”) and Inner Known (“Inner Known”, “we”, “us”, “our”) concerning your access to and use of (the “Website”) and any coaching, consulting, advisory, training, workshops, content, digital materials, or related services provided by us (collectively, the “Services”).
1.2 By accessing the Website or engaging in any Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Website and Services immediately.
1.3 Any supplemental terms, policies, or agreements provided by Inner Known—whether on the Website or in a written Service Agreement—are incorporated by reference. If there is a conflict between these Terms and a specific Service Agreement, the Service Agreement will prevail for that engagement.
2. Services
2.1 Description of Services
Inner Known provides leadership development, performance coaching, mindset coaching, organisational development, strategic consulting, team workshops, keynote speaking, and related professional advisory services (“Services”) to individuals, teams, and organisations worldwide.
2.2 Service Agreements
Certain engagements may require a separate written Client Service Agreement or Engagement Letter outlining scope, deliverables, fees, timelines, and engagement-specific terms.
2.3 No Guarantee of Results
You acknowledge that outcomes depend on your participation, commitment, actions, and external factors. Inner Known does not guarantee specific results or performance outcomes.
3. User Representations and Obligations
3.1 Eligibility
You warrant that you are at least 18 years of age and legally capable of entering into this agreement, or otherwise have appropriate authority to engage Services on behalf of an entity.
3.2 Accuracy of Information
You agree to provide accurate, current, and complete information during booking, registration, and communication with Inner Known.
3.3 Lawful Use
You agree not to use the Website or Services for any unlawful or prohibited purpose, or in a manner that violates the rights of Inner Known or any third party.
3.4 Confidentiality
You acknowledge that open communication and confidentiality are essential to coaching and consulting relationships and agree to maintain confidentiality of any sensitive or proprietary information shared.
4. Fees, Payment & Scheduling
4.1 Fees
Fees for Services will be communicated through the Website, invoice, or a written Service Agreement.
4.2 Payment Terms
Unless otherwise stated in a Service Agreement:
Payment is required in full before Services commence, or in accordance with an approved installment plan.
Inner Known reserves the right to suspend Services if payments become overdue.
5. Session Scheduling & Rescheduling
5.1 Standard Rescheduling Rule
Clients may reschedule coaching sessions with more than twenty-four (24) hours’ notice prior to the scheduled session start time.
5.2 Rescheduling Within 24 Hours
Requests to reschedule made within twenty-four (24) hours of a scheduled session will be reviewed by the coach and/or Inner Known team and may be approved at their sole discretion on a case-by-case basis.
Rescheduling within twenty-four (24) hours is not guaranteed and remains discretionary.
5.3 Attendance Expectation
Clients agree to make all reasonable efforts to attend scheduled sessions and maintain consistency to support the integrity, rhythm, and intended outcomes of the coaching programme.
6. No-Show Policy
A no-show occurs when a client fails to attend a scheduled session without notice.
No-show sessions are treated as forfeited and completed.
No-show sessions are not automatically rescheduled.
Discretion may be applied in exceptional circumstances, but is not guaranteed.
7. Programme Access Period & Session Expiry
All coaching programmes are delivered within a defined access period, communicated at the time of purchase.
Sessions must be completed within the programme access window.
Unused sessions expire at the end of the access period.
Expired sessions are forfeited and are not transferable or refundable.
8. Payment Status & Scheduling Rights
8.1 Fully Paid Clients
Clients who have paid their programme in full may reschedule sessions more flexibly within the programme access period, subject to the rescheduling rules and discretionary approvals outlined above.
8.2 Installment Payment Clients
Clients on installment plans must remain current on all payments to:
Book sessions
Hold future appointments
Reschedule sessions
Inner Known reserves the right to suspend booking or rescheduling privileges if payments fall overdue until the account is brought current.
9. Habitual Rescheduling
Rescheduling is intended to be the exception, not the norm.
Where repeated or habitual rescheduling occurs, Inner Known may:
Reinforce attendance expectations,limit rescheduling flexibility, or require sessions to proceed as scheduled or be forfeited.
10. Technical Issues
Inner Known will make reasonable efforts to support clients experiencing genuine technical issues.
Clients must notify Inner Known as soon as a technical issue occurs.
Technical issues do not automatically override rescheduling or no-show policies.
Inner Known may verify system logs and records before approving any exception.
11. Fast-Track / Intensive Coaching Requests
Inner Known’s core coaching programmes are designed for sustainable development over time.
Requests to compress sessions, accelerate delivery, or address short-term or urgent needs are not standard coaching delivery and may be declined or offered as a separate intensive service, subject to different pricing, terms, and availability.
12. Refunds & Consumer Guarantees
12.1 Refund Policy
Due to the nature of coaching and consulting services, fees are non-refundable once Services have commenced, except where required by Australian Consumer Law.
Any refund consideration:
Is assessed case-by-case, may be partial, and requires approval by the Director of Inner Known.
Access to sessions, digital materials, and platform resources is considered when assessing refund requests.
12.2 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies rights or remedies available under Australian Consumer Law.
13. Intellectual Property
13.1 Ownership
Inner Known retains all rights to its coaching frameworks, methods, tools, materials, content, and intellectual property (“Materials”).
13.2 License
Clients are granted a limited, non-exclusive, non-transferable license to use Materials solely for personal or internal business use during the engagement.
13.3 Restrictions
Materials may not be copied, shared, modified, or used to train others without written consent.
14. Portal Access, Account Security & Acceptable Use
14.1 Individual Access Only
Where Inner Known provides access to an online portal, learning platform, digital resources, recordings, booking systems, or similar (“Portal”), such access is granted to the individual client only, unless otherwise agreed in writing.
14.2 No Sharing of Login Details
Clients must not share, transfer, sell, or permit access to their Portal login details with any other person, including colleagues, employees, friends, family members, or third parties.
14.3 Single-User Licence
Portal access and associated resources are provided on a single-user basis. Multi-user, team, or organisational access must be agreed separately under a written Service Agreement.
14.4 Account Security
Clients are responsible for maintaining the confidentiality of login credentials and for all activity that occurs under their account.
14.5 Unauthorised Use
If unauthorised access, sharing, or misuse is identified, Inner Known may, at its discretion:
Suspend or Terminate Portal access without refund,
Suspend services until the issue is resolved, and/or
Require an alternative or upgraded agreement.
15. Disclaimer & Limitation of Liability
15.1 Disclaimer
Services are provided “as-is” and “as-available” without warranties of any kind.
15.2 Limitation of Liability
To the maximum extent permitted by law, Inner Known’s total liability is limited to the lesser of:
The amount paid by you in the six (6) months preceding the claim, or AUD $100.00.
15.3 Nothing in these Terms excludes liability that cannot be excluded under applicable Australian Consumer Law.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of Western Australia, Australia.
Disputes shall be resolved in the courts of Perth, Western Australia, following good-faith negotiation or mediation where practicable.
17. Modifications
Inner Known may update these Terms at any time. Continued use of the Website or Services constitutes acceptance of updated Terms.
18. Contact